Last Updated: February 12, 2025

We want you to be completely satisfied with your purchase or booking at Herold Wines. This policy explains when and how refunds, exchanges, and cancellations apply to our products and services.

Wine & Online Shop Purchases

Damaged or Incorrect Products

  • If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it at admin@heroldwines.co.za.

  • We may request a photo of the damaged goods for verification.

  • Once approved, we will arrange a replacement or refund.

Returns

  • For health and safety reasons, wine and food products cannot be returned once opened, unless they are defective.

  • Unopened bottles may be returned within 14 days of purchase, at the customer’s expense, if they are in their original condition.

Refund Method

  • Refunds will be processed to your original payment method within 7–10 working days after approval.

Accommodation Bookings

Cancellations

  • More than 30 days before check-in: 100% refund

  • 15–30 days before check-in: 50% refund

  • Less than 15 days before check-in: No refund

No-Shows

  • Guests who do not arrive without prior notice will not be refunded.

Weddings & Private Event Bookings

Deposits

  • A non-refundable deposit is required to secure your date.

  • Full payment is due by the agreed date in your booking contract.

Cancellations

  • More than 90 days before the event: Deposit forfeited, all other payments refunded.

  • Less than 90 days before the event: No refund, but bookings may be rescheduled subject to availability.

Contact Us

For all refund or return requests, please contact:
📧 Email: admin@heroldwines.co.za