Last updated: February 12, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website and services. It also explains your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the conditions below. The following definitions have the same meaning whether they appear in singular or plural form.

Definitions

  • Account – A unique account created for you to access our services or parts of our services.

  • Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Herold Wines, Montagu Pass, Afguns River, Herold, 6615, South Africa.

  • Cookies – Small files placed on your device by a website, containing details of your browsing history and preferences.

  • Country – South Africa.

  • Device – Any device that can access the website, such as a computer, smartphone, or tablet.

  • Personal Data – Any information relating to an identified or identifiable individual.

  • Service – The Herold Wines website and related online services.

  • Service Provider – Any natural or legal person who processes data on behalf of the Company.

  • Usage Data – Information collected automatically when you use the website, such as your IP address, browser type, pages visited, and visit duration.

  • Website – Herold Wines, accessible at https://heroldwines.co.za

  • You – The individual accessing or using the website, or the legal entity on behalf of which such individual is accessing or using the website.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using our website, we may ask you to provide certain personally identifiable information, such as:

  • Name and surname

  • Email address

  • Phone number

Usage Data
Usage Data is collected automatically and may include your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other diagnostic data. When you use a mobile device, we may collect details such as device type, operating system, and browser type.

Tracking Technologies and Cookies

We use cookies and similar technologies to enhance your browsing experience, track usage, and store certain preferences. You can set your browser to refuse cookies, but some features of the site may not function properly without them.

Types of cookies used:

  • Necessary Cookies – Enable core functionality such as security and account access.

  • Preferences Cookies – Remember your preferences for a personalised experience.

  • Analytics Cookies – Help us understand how visitors interact with the website.

Use of Your Personal Data

We may use your information to:

  • Provide and maintain our website and services

  • Process and manage orders placed through our online shop

  • Respond to your inquiries and requests

  • Contact you about updates, offers, or events (unless you opt out)

  • Improve our website and marketing activities

  • Meet legal and regulatory requirements

We may share your data with trusted third-party service providers who assist us with website hosting, analytics, marketing, and order fulfilment. We do not sell your personal data to third parties.

Retention of Data

We will retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Transfer of Data

Your data may be transferred to and stored in locations outside South Africa where data protection laws may differ. We will take reasonable measures to ensure your data is handled securely and in compliance with this policy.

Disclosure of Data

We may disclose your personal data:

  • To comply with legal obligations

  • To protect our rights, safety, or property

  • In connection with a business transfer such as a merger or sale

Security of Data

We take reasonable steps to protect your personal data, but no online transmission or storage system is 100% secure.

Children’s Privacy

Our website is not intended for individuals under 13 years of age, and we do not knowingly collect personal data from children.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.

Contact Us

If you have questions about this Privacy Policy, you can contact us: